Terms and conditions for linked payments
This applies to patients who pay a deposit or the full cost of the appointment using a link received from the clinic. Using linked payments is voluntary.
What a linked payment is
The patient receives a link at the email address she provided, which lets her pay for the booked appointment or treatment. The link states the amount and the payment title. Payment is handled by an external operator working with the clinic; its name is given in the message received.
The clinic does not accept or store payment card details. The patient enters the card number, expiry date and security code only on the payment operator's website.
Who the seller is
- EntityNL Clinic Pierzyńscy Spółka Jawna
- Addressul. Obroki 68, 40-833 Katowice
- NIP6443075075
- REGON277804910
- KRS0000103646
Contact for payment queries: +48 881 202 202, 32 250 48 28, recepcja@nl-clinic.pl, or correspondence to the clinic's address.
How payment works
- After the appointment is arranged, the patient receives the link at the email address given.
- The link redirects to the operator's payment page. Available methods are payment card, bank transfer and BLIK.
- The link is valid for the time given in the message. After it expires, payment may no longer be possible; if so, simply call reception for a new link.
- Payment should be made before the appointment, unless agreed otherwise.
- The booking is confirmed once the funds are credited to the clinic's account.
- The patient receives confirmation electronically as a PDF file or in person at reception.
The clinic may refuse to fulfil an order if the payment is incorrect or the order details do not match the booking. Prices are given in the aesthetic medicine price list, in PLN, in amounts payable by the patient.
Link security
- The link is assigned to a single payment and should not be shared with third parties.
- The clinic is not liable for losses resulting from sharing the link with an unauthorised person.
- In case of payment problems, contact reception or the payment operator named in the message directly.
Cancelling an appointment and refunds
- If the clinic cancels the appointment or treatment, the patient is entitled to a refund of the full amount paid.
- Refunds are made using the same payment method as the original payment.
We explain the rules for cancelling an appointment and settling the payment when you register, and confirm them in the message with the payment link.
Complaints
A complaint may be submitted by phone, email or in writing, using the contact details given above. The clinic has fourteen calendar days to respond. Complaints about the transaction itself, for example a duplicate charge, may also be submitted directly to the payment operator.
Concerns about the health service itself are handled separately, with the involvement of the person who provided the treatment. Please contact the patient care coordinator: opiekunpacjenta@nl-clinic.pl.
Personal data and final provisions
The data controller is NL Clinic Pierzyńscy Spółka Jawna. Data provided at payment is processed to carry out the booking and settle payment, in accordance with Regulation (EU) 2016/679. Full information: GDPR information clause.
Using a linked payment means accepting these terms. Matters not covered here are governed by Polish law. We inform users of any changes to these terms in advance.