NL Clinic app terms and conditions

§1. Definitions

• App means the "NL Clinic" mobile app available on Google Play and the Apple App Store, operated by NL Clinic Pierzyńscy sp.j. with its registered office in Katowice, ul. Obroki 68, 40-833 Katowice (hereinafter "Operator").
• User means a natural person who is at least 18 years old, has full legal capacity, has registered an account in the App and accepts these Terms.
• Loyalty Programme means a promotional programme, the rules of which are set out in these Terms.
• Points means settlement units awarded for purchases made, in accordance with §3.
• Discount Coupon means an electronic coupon generated in the App in exchange for Points, entitling the holder to a one-off discount on the terms set out in §4.
• Regular Offer / Fixed Offer means services and packages included in the Operator's current regular price list.
• Periodic Promotions means time-limited campaigns, special offers and promotional packages that are not part of the regular price list.

§2. General provisions

• These Terms set out the rules for participation in the Programme, the conditions for awarding and using Points, generating Discount Coupons, and the complaints procedure.
• Participation in the Programme is voluntary and free of charge.
• These Terms constitute terms and conditions within the meaning of Article 8 of the Act of 18 July 2002 on the provision of electronic services.
• The Operator and service provider is NL Clinic Pierzyńscy sp.j., ul. Obroki 68, 40-833 Katowice.
• Contact details: phone +48 881 202 202, email opiekunpacjenta@nl-clinic.pl, address ul. Obroki 68 in Katowice, website naturallook.com.pl.

§3. Awarding Points

Points are awarded only for purchases made under the Regular Offer / Fixed Offer, in accordance with the following rules:

• Treatments not included in a package, at regular prices: 1 Point for every 1 PLN gross spent.
• Packages from the Regular Offer: 50% of Points, i.e. 1 Point for every 2 PLN gross spent.
• Periodic Promotions: Points are not awarded for treatments and packages carried out as part of periodic promotions.

Points are awarded once the transaction is approved (no later than 72 hours after the payment is recorded). If a transaction is refunded or cancelled, the corresponding number of Points is deducted. Points are not a means of payment and cannot be exchanged for cash.

§4. Points thresholds and Discount Coupons

The User can exchange the required number of Points for a Coupon corresponding to the threshold reached at any time; once the Coupon is generated, the Points are irreversibly deducted. The Coupon is single use, and any unused part of the discount does not carry over to further transactions. Coupons cannot be accumulated or combined with other promotions, unless the Organiser expressly decides otherwise.

Coupons can only be used for the regular offer (treatments outside packages and packages from the regular price list). Coupons cannot be used for periodic promotions, temporary offers or promotional packages outside the regular price list.

§5. Referral Programme

• The User can generate an individual referral code and share it with a third party.
• A New User who enters a referral code at registration receives 300 welcome Points as a one-off (added at the first service).
• The referring User also receives 300 Points as a one-off when the referred person uses the first service.
• The bonus is awarded only once per pair: a User and a New User.
• The Organiser reserves the right to verify registrations and refuse to award Points in the event of abuse (for example fictitious accounts).

§6. Validity and expiry of Points

Points do not expire from the date they are awarded, unless the Organiser decides otherwise, informing Users at least 30 days in advance and stating the date and rules of expiry. After the stated period has passed, unused Points are automatically cancelled.

§7. Complaints

Complaints can be submitted in writing to the Organiser's registered office address or by email to opiekunpacjenta@nl-clinic.pl. A complaint should include: the User's first and last name, the email address assigned to the account, a description of the irregularity and the request. The Organiser will consider the complaint within 14 calendar days and will inform the User of the decision by email.

§8. Personal data

The controller of Users' personal data is NL Clinic Pierzyńscy sp.j. The data is processed to maintain the account in the Application, operate the Loyalty Programme and handle complaints, on the basis of Article 6(1)(b) GDPR. Details are in the Privacy Policy.

§9. Liability and limitations

• The Organiser is not liable for temporary unavailability of the Application due to technical or independent reasons.
• The Organiser may amend the Regulations for important reasons (for example changes in the law, expansion of functionality), informing Users in the Application at least 14 days before the changes come into effect.
• The User can withdraw from the Programme at any time by deleting the account in the Application; unused Points and Coupons are forfeited.

§10. Final provisions

The Regulations apply from the date indicated by the Organiser in the Application and on the website, until revoked. In matters not covered here, the provisions of Polish law apply, in particular the Civil Code, the Act on the provision of electronic services and the Act on consumer rights. Any disputes are subject to mediation, and if mediation fails, to resolution by the competent common court.