Gift voucher terms

Purchase and validity

• Where to buyat the clinic reception or through the website
• Formphysical or digital in a PDF file, each voucher has an identification code
• Valueset by the buyer, minimum 150 PLN
• Validity6 months from the date of purchase; it is enough to book a visit within this time

The expiry date is on the back of the voucher, and with an online purchase it arrives in the message. If the therapy is a course of treatments, we extend the validity individually, so that the whole course fits within the time limit.

We also extend the validity when a treatment has to be postponed for medical reasons, for example because of contraindications. We need to be told about this before the voucher's validity expires. Separately: if the clinic is closed for reasons beyond its control, the validity is extended by the length of the obstacle.

After the voucher expires, its unused value can be used for treatments at NL Clinic or, on request, refunded. We do not keep funds that have been paid.

How to redeem a voucher

• The voucher covers any service from the clinic's offer, including packages.
• One voucher can cover several treatments if its value is sufficient.
• If the chosen treatments cost more than the voucher, the holder pays the difference.
• If they cost less, the difference is not refunded or exchanged for cash, but it can be used for another treatment.
• Vouchers can be combined. We do not exchange a voucher for cash.
• A voucher can be passed on to another person. Please just let us know who will be using it.

Loss and damage

Once a voucher has been issued, the clinic is not responsible for its loss, theft or damage. A voucher damaged beyond identification will not be honoured, and we do not issue duplicates. For a digital voucher, it helps to keep the message with the code.

Withdrawal from the contract and complaints

A voucher bought at a distance can be returned without giving a reason within fourteen days of receiving it, in accordance with the Act of 30 May 2014 on Consumer Rights. An unambiguous statement is enough, in writing or by email. The payment is refunded within fourteen days of receiving the statement, to the same account the payment came from. The right of withdrawal does not apply if the voucher was used in full or in part, with the consumer's consent, before this period expired.

A complaint can be submitted in writing to the clinic's address or by email to recepcja@nl-clinic.pl. Please include the first and last name of the buyer or voucher holder, the purchase date, the voucher number and the reason for the complaint. We reply within fourteen days, using the same channel the complaint was submitted through.

If the complaint is justified, we exchange the voucher for a new one of the same value, restore its usability, or, if it cannot be used, refund the equivalent of its nominal value in cash.

Personal data and final provisions

We process data related to the purchase and use of the voucher in accordance with Regulation (EU) 2016/679. We do not share it with third parties unless this is necessary to perform the contract. Details: GDPR privacy notice.

Purchasing a voucher means accepting these terms. We publish changes to the terms on the clinic's website, and vouchers bought earlier are governed by the wording in force on the purchase date. Matters not covered here are governed by the provisions of the Civil Code.